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macanhoki789 Privacy Policy: What We Collect and Why

macanhoki789 is committed to handling your personal data with clarity and care — from the moment you verify your phone number through to every deposit you make via…

Data collected at account creationDANA, OVO, GoPay, QRIS transaction recordsCookie and device-usage dataYour right to request data deletionContact path for privacy queries

Explore Our Lobby Read FAQ

What Personal Data We Collect From You

macanhoki789 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number and email address during the verification step — that phone check is required before account access is granted. Payment data tied to DANA, OVO, GoPay, QRIS, virtual account and bank transfer transactions is logged to

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process deposits and withdrawals and to detect irregular activity. We also collect device identifiers, IP addresses and session timestamps each time you access the lobby. If you contact our support team, the conversation record is retained. Eligibility for certain account features depends on local law, and
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data handling in those cases follows the applicable Indonesian legal framework. We do not sell your personal data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your information, or need to report a data concern, our support team is available 24…

Live Chat Access live chat from your account dashboard any time, day or night — our agents handle privacy queries alongside login and payment status checks.

Email Support Send a detailed privacy request to our support email and we will respond within 24 hours, confirming receipt and outlining the resolution timeline.

WhatsApp Line Our WhatsApp support line is open 24/7 for Indonesian players. Share your registered phone number so we can locate your account record quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around six clear commitments — covering how we store account credentials, how long we hold transaction records from DANA, OVO, GoPay and QRIS payments, and how you…

Account Credential Security

Your password and phone verification data are stored using encryption. We never expose raw credentials in support conversations or transaction logs.

Cookie and Tracking Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Payment Record Retention

DANA, OVO, GoPay, QRIS, virtual account and bank transfer records are retained for the period required under applicable Indonesian regulations, then deleted.

Third-Party Data Sharing

We share data only with payment processors needed to clear your QRIS or OVO transaction and with fraud-detection services. No data is sold to advertisers.

Data Deletion Requests

You can request deletion of your account data at any time by contacting support. Requests are processed within seven business days where local law permits.

Policy Update Notification

When this Privacy Policy changes in a material way, we post a notice on the account dashboard and send a message to your registered phone number or email.

Privacy Policy Questions We Hear Most

The questions below cover what our Privacy Policy means for your account in practical terms — from what data is collected at phone verification to how you can request a full copy of everything we hold about you. If your question is not listed here, reach us via live chat or WhatsApp and we will give you a direct answer.

We collect your name, phone number and email address at registration. Phone verification is required before account access is granted. Device identifiers and IP addresses are also logged at each login session.

Yes, transaction references from DANA, OVO, GoPay, QRIS, virtual account and bank transfer payments are retained to process withdrawals and verify deposit receipts. Raw wallet credentials are never stored on our servers.

Account and payment data is held for the period required under applicable Indonesian regulations. After that retention period, data is deleted. You can ask our support team for the specific timeline for your account type.

Yes. Contact our support team via live chat, email or WhatsApp with your registered phone number. We will compile and send your data within seven business days where local law permits.

The same Privacy Policy applies to every account holder in Indonesia, whether you are in Semarang, Medan or anywhere else. Access to specific account features still depends on local law.

We post a notice on your account dashboard and send a message to your registered contact when material changes are made. We recommend checking the policy page periodically so you stay informed.

Reach our support team immediately via live chat or WhatsApp. All data-concern reports are escalated to our privacy team within 24 hours, and we will keep you updated throughout the resolution process.

macanhoki789 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Account Credential Security

Cookie and Tracking Data

Payment Record Retention

Third-Party Data Sharing

Data Deletion Requests

Policy Update Notification

Privacy Policy Questions We Hear Most

01 What personal data does macanhoki789 collect when I open an account?

02 Does macanhoki789 store my DANA or QRIS payment details?

03 How long does macanhoki789 keep my personal data?

04 Can I request a copy of all the data macanhoki789 holds about me?

05 Does the macanhoki789 Privacy Policy apply equally in all Indonesian cities?

06 How will I know if the macanhoki789 Privacy Policy is updated?

07 Who should I contact if I believe my data has been mishandled on macanhoki789?

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